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Careers at SGS · Management

Business Development & Operations Manager

Lead the operation. Grow the business. Own the results.

Phuket, Thailand Full-time Management
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The opportunity

Where operations meet growth.

SGS Security Guard Co., Ltd. is looking for a driven, experienced Business Development & Operations Manager to join our leadership team in Phuket.

This is a role with real ownership. You’ll run the day-to-day operation that our clients depend on, manage the relationships and contracts that keep them with us, find the new business that keeps us growing — and make sure the revenue we earn actually comes in. If you thrive on accountability and want a seat where your work shows up directly on the bottom line, we want to hear from you.

Your mission

Deliver excellent service, earn lasting client loyalty, and drive sustainable, profitable growth — across operations, client relationships, contracts, business development, revenue collection and accounts receivable.

What you’ll do

Four areas you’ll own.

01

Operations & Service Quality

  • Oversee day-to-day operations and hold every site to a consistently high service standard
  • Respond to operational and client issues quickly and see them through to resolution
  • Partner with internal teams to make sure client requirements are met — every shift, every site
02

Client Relationships & Contracts

  • Own relationships with our existing client portfolio and be their trusted point of contact
  • Make sure every client contract is properly managed, serviced and maintained
  • Drive contract retention and lead the renewal conversation well before terms expire
03

Business Development

  • Identify and pursue new business opportunities that fuel the company’s growth
  • Follow up on quotations, proposals, contracts and renewals through to signature
  • Grow revenue and protect margins to support long-term profitability
04

Revenue Collection & Reporting

  • Monitor outstanding accounts and actively manage receivables and collections
  • Keep cash flowing by following up on overdue balances professionally and persistently
  • Report on operational, client, business development and collection performance
SGS officers standing in line under a covered car park while a supervisor in plain clothes reads from a clipboard
Pre-shift briefing on a client site
A line of SGS officers saluting on a stone path while two supervisors walk the line
Supervisor inspection before handover
SGS officers lined up in a service yard facing two supervisors
Service standards, checked every shift
Who you are

A leader who delivers on both sides of the ledger.

You’re proactive and results-oriented. You can win new business on Monday, settle a client issue on Tuesday and close out an overdue account on Wednesday — and you enjoy all three.

Above all, you can balance business growth with revenue collection: you know a signed contract only counts once it’s paid.

The skills you bring

  • Leadership
  • Communication
  • Client management
  • Business development
  • Operations management
  • Negotiation
  • Problem solving

Why SGS

Join a team that delivers professional security services, builds long-term client partnerships and is committed to sustainable growth — and help shape where we go next.

Hiring for a frontline role instead? See our security guard openings →

Apply now

Ready to lead?

Tell us about yourself using the form. Include your current role, your management and business development experience, and why you want to join SGS. We respond to every application within three business days.

HR Email
info@sgsphuket.com
Telephone
+66 (0) 76 336 084